FAQ - Monfleche

Frequently Asked Questions (FAQ)

Welcome to the Monfleche Help Center. Below are answers to the most common questions our customers ask. If you still need help, feel free to contact us.

1. What is Monfleche?

Monfleche is a platform designed to deliver high-quality products/services with a focus on reliability, affordability, and customer satisfaction. We aim to simplify your online shopping experience with secure payments, fast delivery, and friendly support.

2. How do I place an order?

Placing an order is simple:

Browse our products or services
Add your selected items to the cart
Proceed to checkout
Fill in your shipping and payment details
Confirm your order

3. What payment methods do you accept?

We accept:

Credit/Debit Cards (Visa, Mastercard, etc.)
UPI
Net Banking
Wallets (if enabled)
Cash on Delivery (if available in your location)

4. How long does delivery take?

Delivery times may vary based on your location and the product. Generally, orders are delivered within 5–10 business days. You will receive tracking details once your order is shipped.

5. How can I track my order?

Once your order is shipped, you will receive an email or SMS with your tracking link. You can also check the Track Order section on our website.

6. What is your return and refund policy?

We offer a 7 days return/replacement policy. If you receive a damaged, defective, or incorrect item, you can request a return or replacement. Refunds are issued once the return is approved and received.

7. Can I cancel my order?

Yes, you can cancel your order before it has been shipped. Go to My Orders → Select the order → Tap Cancel. If the item has already been shipped, cancellation may not be possible.

8. Is my personal information secure?

Absolutely. We use industry-standard encryption and security measures to protect your data. Your privacy and security are our top priorities.

9. Do you offer customer support?

Yes, our support team is available Monday to Saturday, 10 AM – 6 PM. You can reach us via:

Email: [support@monfleche.com]
Live chat on the website

10. Still have questions?

Please reach out to our support team anytime via the Contact Us page. We’re happy to help!